Privacy Policy
Last updated 27 July 2026
PadPipe helps you keep track of apartments you are thinking about. To do that we need a little information from you. This page says exactly what we take, why we take it, and what we will never do with it.
The short version. We do not sell your data. We do not run ads. No landlord, agent or broker gets your name or number because you saved their listing. You can export everything and delete your account whenever you want.
Who we are
PadPipe is run by Devin Picciolini in Chicago, Illinois, United States. If you have a question about anything on this page, email [email protected].
What we collect
| What | Why | How long |
|---|---|---|
| Your email and name | To make your account, sign you in, and send you a password reset if you ask for one. | Until you delete your account |
| Your password | To sign you in. It is stored as a one-way hash — we cannot read it, and neither can anyone who steals the database. | Until you delete your account |
| The apartments you save | Links, addresses, prices, photos, your notes and ratings. This is the product. | Until you delete them or your account |
| Your settings | Budget, must-haves, saved places and scoring weights, so your list is scored the way you want. | Until you delete your account |
| Payment details | Handled entirely by Stripe. We never see or store your card number. We keep a Stripe customer ID and whether your subscription is active. | As long as required for tax and accounting |
| Basic server logs | Errors and request records, so we can fix things that break. | Roughly 30 days |
What we do not collect
- No advertising identifiers, no tracking pixels, no third-party analytics.
- No location tracking. The map works from the addresses you save, not from your phone.
- No contacts, photos library, microphone or camera access.
How we use it
Only to run PadPipe for you: to show your list, score it, map it, answer your questions about it, email you about your own account, and take payment. That is the whole list.
The built-in assistant
When you ask the assistant a question, the question and the relevant parts of your own pipeline are sent to Anthropic's Claude API so it can answer. Anthropic does not train models on API data. If you would rather nothing left our servers, simply do not use the Ask feature — nothing else sends your data anywhere.
Reading listing pages
When you paste a link, our server fetches that public listing page to pull out the address, price and photos. The listing site sees a request from us, not from you.
Who we share it with
We do not sell personal information, and we have never sold it. We share only with the companies that make the service run:
- Stripe — payments and subscriptions. Their privacy policy.
- Resend — the welcome and password-reset emails. Their privacy policy.
- Anthropic — only what you send the assistant, and only when you use it. Their privacy policy.
- Cloudflare — DNS and the secure tunnel your requests arrive through.
We will also hand over information if the law genuinely requires it, and we will tell you unless we are legally forbidden from doing so.
Where your data lives
On a server operated by us in the United States, reachable only over an encrypted tunnel. Traffic is encrypted in transit with HTTPS. Passwords are hashed. Only the account that created a row can read it — that separation is enforced on the server, not in the browser, and it is covered by our automated tests.
Your choices
- See it — everything we hold about your search is visible in the app.
- Export it — one click gives you the whole list as a spreadsheet, any time, including after you cancel.
- Correct it — every field is editable.
- Delete it — delete an apartment any time, or delete your whole account yourself: Priorities → Delete my account on the web, or Account → Delete my account in the iPhone app. It happens immediately and takes your listings, notes, photos, settings and subscription record with it. There is no undo. You can also email [email protected] and we will do it for you.
- Stop the emails — the only emails we send are about your own account (welcome, password reset, payment). We do not send marketing email.
If you are in California, the EU or the UK, you have rights over your personal data under the CCPA, the GDPR and the UK GDPR. The bullets above are how you exercise all of them; email us and we will help. We will not treat you differently for asking.
Children
PadPipe is for adults renting a home. It is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has made an account, email us and we will remove it.
Cookies
One cookie: the one that keeps you signed in. No advertising or analytics cookies. Clearing it signs you out.
If something goes wrong
If a breach ever affects your data, we will tell affected users by email within 72 hours of confirming it, and say plainly what happened and what to do.
Changes
If we change this policy in a way that matters, we will update the date at the top and email you before it takes effect.